Malta is a small island but yet so much can happen in such a small place. Sushi dinner suddenly became one hamburger. How? Well, for sure Jesus was not here transforming water to wine…
If there is one thing that I would be so pleased to change about the Maltese culture it is the customer service mind, the lack of customer service mind I mean. It is absolutely amazing and I do have so many stories to tell about this specific subject but I will try to stick to my sushi transforming to a hamburger this time.
After a lovely sunny day I got the cravings for something good as Sushi. Not to spicy, not to greasy, not to dry and not to boring food just like sushi! You all know how it feels when getting cravings, you just cannot drop it, at least you have to try to get it….directly.
So I did try. Starting to think where do I have sushi restaurants? Easy. The best ones are always to far away, the closest at Preluna hotel, not to recommend to anyone and then there were 2 left. Medasia or Fortina hotel. After some research on the desktop I decided to try Fortina hotels japanese restaurant.
I called to make my order, the phone ringed, a girl answer from the Hotel reception telling me that I need to call back later since they seem busy in the restaurant at the moment. But that you of course can order take away food.
Great I thought and indeed I called back.
No answer……
No answer……
So i started to walk to the restaurant, which is not far in reality maybe 10 minutes one way and totally worth it if you want to eat sushi. I enter the hotel. Asked for the restaurant in the reception. The man I asked “runs” to his colleague, a girl (most probably the girl i spoke with on the phone), approached me again – very ashamed. Asked if i was a guest at the hotel. I answer of course “no, I just want to order take away”.
He looks at me with puppy eyes and with extreme red chins (of shame?) telling me:
“sorry Miss, restaurant is only open for hotel guests at the moment!”
Hungry as i was I suddenly became “Hangry”, angry because of hunger.
I looked at him, probably with fire in my eyes, saying:
“…at the moment….but on the phone….”
Then the girl colleague interfered in our conversation telling me that the restaurant just opened, something about small place, not prepared bla bla bla.
Which of course in my hungry ears just sounds like a dumb excuse. But why could not i just order take away, I wonder? And how come the lady told me on the phone, that of course I could order take away…..
….with a hangry mind i gave up the idea of good sushi. During my walk home i passed lovely restaurants with fantastic plates of fish and seafood, everyone seemed so happy with their plates.
I piety myself since I was in real need of food quickly, angry of the lack of customer service and about all the lying in this country (just to sound good in front of others) so i jumped in to the queue to a hamburger bar. Fast, tasteless, salty and greasy. Just what I 1 hour earlier never would have wanted.
Bad customer service just pulls me down …. I wish upon a star that one day, one day that the Maltese customer service branch would actually work on their mind of customer service and not just pull lies.
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